Security at Fluent
At Fluent, we care deeply about the safety and security of our customer’s data. This is why we greatly value any inputs from our community that can help us detect vulnerabilities in our product.
How to report an issue
If you have discovered an issue that is not part of our out-of-scope vulnerabilities, please send an email to security@fluenthq.com with the following details:
A summary of the issue and potential impact
A breakdown of the steps to replicate the issue
Details of the environment you are using
If available, any proof-of-concept code to exploit the vulnerability
Upon receiving your email, our team will start investigating the issue. We will keep you updated on the progress and may reach back for further details if needed. Once the issue is resolved we will update our customers.
Of course, we want to compensate your effort, so for any valid vulnerabilities with a CVSS score of 4 or higher, we will reach back to you with a financial reward.
In scope
The Fluent web application and associated APIs
Fluent Slack, and Microsoft Teams apps
Out-of-scope
Automated scanning of any kind
Social engineering of any kind, in particular Fluent employees
Denial of Service attacks of any kind
Attacks requiring physical access to the victim's computer
Theoretical attacks without proof of exploitability
Man-in-the-middle attacks
Clickjacking on pages with no sensitive actions
High-privilege users (admins, owners) using a bug to sabotage/deface their own workspace
Logic bugs which allow an attacker to bypass limits on free accounts and get access to features on paid plans.
Missing best practices in CSP, email DNS records or cookies may be considered informative but are unlikely to qualify for any reward.
We kindly ask you
Only test the vulnerability on your own account or with explicit permission from the account holder.
Make a good faith effort to avoid privacy violations, copying or destruction of data, and interruption or degradation of our service.
If you obtain remote access to our systems, do not attempt to expand or elevate access to other servers.
To prevent further exploitation, please do not make the vulnerability public before reporting it to us, and give us adequate time to address the issue.
Safe harbor
Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.
